Tell about a time when you had to adopt a new approach or style at work. How did you cope with the transition?
Describe a major change that occurred in a job that you held. How did you adapt to this change?
Tell about a time that you had to adapt to a difficult situation.
Tell about a situation in which you had to adjust to changes over which you had no control. How did you handle it?
Tell about a time in which you had to adjust to a colleague’s working style in order to complete a project or reach your objectives.
What do you do when priorities change quickly? Give one example of when this happened.
Tell about a time when you achieved a great deal in a short amount of time.
Tell about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.
Tell about a time when a job had to be completed and you were able to focus you attention and efforts to get it done.
Tell about the last time that you undertook a project that demanded a lot of initiative.
Describe a time when you made a suggestion to improve the work in your organization.
Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
What was the best idea that you came up with in your career? How did you apply it?
Give a specific example of a time when you did not meet a deadline. How did you handle it?
It takes extra effort to accomplish a difficult task or reach a target. Give a specific example of when you had to exert extra effort to accomplish a task.
There are times when we work without close supervision or support to get the job done. Tell about a time when you found yourself in such a situation and how things turned out.
Give an example of an important goal that you set in the past . Tell about your success in reaching it.
Name one of your best accomplishments, including where the assignment came from, your plans in carrying it out, how you eventually did carry it out, and any obstacles you overcame.
Give two examples of things you’ve done in previous jobs that demonstrate your willingness to work hard.
Tell about a time when you had to go above and beyond the call of duty in order to get a job done.
Of your current assignments, which do you consider to have required the greatest amount of effort with regard to planning/organization? How have you accomplished this assignment? How would you assess your effectiveness?
How do you typically plan your day to manage your time effectively?
How do you determine priorities in scheduling your time? Give an example.
Describe a situation that required you to do a number of things at the same time. How did you handle it? What was the result?
Tell about your experience in past jobs that required you to be especially alert to details while doing the task involved.
Developing and using a detailed procedure is often very important in a job. Tell about a time when you needed to develop and use a detailed procedure to successfully complete a project.
Tell about a job or setting where great precision to detail was required to complete a task. How did you handle that situation?
Describe the project or situation, which best demonstrates your analytical abilities. What was your role?
Relate a specific instance when you found it necessary to be precise in your work in order to complete the job.
Give a specific example of a time when you used good judgement and logic in solving a problem.
Tell about a time when you had to analyze information and make a recommendation. What kind of thought process did you go through? What was your reasoning behind your decision?
It is sometimes difficult to form an amicable relationship with new clients or customers. Give an example of how you have coped with such a situation in the recent past.
Give a specific example of a time when you had to address an angry customer. What was the problem and what was the outcome? How would you assess your role in diffusing the situation?
Give an example of when you initiated a change in process or operations in response to customer feedback.
It is very important to build good relationships at work. If you can, tell about a time when you were able to build a successful relationship with a difficult person.
Being successful on the job often depends upon having good relationships with others. Tell about a time that you were able to accomplish a task because you had such a relationship with another person and how this impacted your work.
Tell about a time when you built rapport quickly with someone under difficult conditions.
What, in your opinion, are the key ingredients in guiding and maintaining successful business relationships? Give examples of how you made these work for you.
Business Systems Thinking
Describe how your position contributes to your organization’s/unit’s goals. What are the unit’s goals/mission?
Tell how you keep your job knowledge current with the on going changes in the industry.
Tell about a politically complex work situation in which you worked.
Tell of a time when your active listening skills really paid off for you.
Describe a situation in which you were able to effectively read another individual.
What have you done to improve your listening skills?
Tell about a time when you had to present complex information. How did you ensure that the other person understood?
Tell about a recent successful experience in making a speech or presentation. How did you prepare? What obstacles did you face? How did you handle them?
Tell about a time when you were particularly effective in a talk you gave or a seminar you taught.
Describe a time when you were able to effectively communicate a difficult or unpleasant idea to a superior.
We find that what works with one person does not necessarily work with another, we must be flexible in our style of relating to others. Give an example of when you had to vary your communication style with a particular individual.
Tell about a time when you had to use your verbal communication skills in order to get a point across that was important to you.
Tell about an experience in which you had to speak up in order to be sure that other people knew what you thought or felt.
What have you done to improve your verbal communication skills?
Tell about a project you worked on where you kept your supervisor apprised of your progress during the project.
Tell about a time when you and your current/previous supervisor disagreed but you still found a way to get your point across.
We often need to document what work we have done in written form. Give an example of how you have done that in the past.
Tell about a time in which you had to use your written skills in order to get an important point across.
Describe your most significant written document/report/presentation which you had to complete.
Summarize a situation where you had to seek out relevant information, define key issues and determine the steps to take to get a desired result.
Tell about a time when you felt really good about the decision you made and the process you went through.
Discuss an important decision you have made regarding a task or project at work. What factors influenced your decision?
In a current job task, what steps do you go through to ensure your decisions are correct/effective?
There are times when one feels that a decision must be made even though others may feel it is premature. If you can, tell about a time when you made a decision or took action even though others were not ready to do so.
Give an example of a time in which you had to be relatively quick in coming to a decision.
Tell about a tough decision that you made. What steps, thought processes, and considerations did you take to make an objective decision?
Tell about a time when you had to defend a decision you made even though other important people were opposed to your decision.
Tell about a time when you had to make an important decision with limited facts.
Give an example of a time in which you had to keep from speaking or not finish a task because you did
not have enough information to come to a good decision.
Give an example of a time when there was a decision to be made and procedures were not in place? What was the outcome?
Give an example of a time in which you felt you were able to build motivation in your co-workers or subordinates at work.
Tell about a training program that you have developed or enhanced.
There are many jobs in which well-established methods are typically followed. Give a specific example of a time when you tried some other method to do the job.
Describe the most creative work-related project which you have carried out.
There are many jobs that require creative or innovative thinking. Give an example of when you had such a job and how you handled it.
When was the last time that you thought “outside of the box” and how did you do it?
Tell about a problem that you have solved in a unique or unusual way. What was the outcome? Were you satisfied with it?
Tell about a time when you were especially creative in solving a problem.
Describe the most significant or creative presentation, which you have had to complete.
Describe a time when you came up with a creative solution/idea/project/report to a problem in your past work.
Can you think of a situation where innovation was required at work? What did you do in this situation?
Tell about a suggestion you made to improve the way job processes/operations worked. What was the result?
Describe something that you have implemented at work. What were the steps used to implement this?
Sometimes it is essential that we break out of the routine, standardized way of doing things in order to complete the task. Give an example of when you were able to successfully develop such a new approach.
There are times when we know our boss is wrong but no one else is going to confront them. Tell about such a time and what you did. What was the outcome?
Give an example when you initiated a change in process or operations.
Tell about a time when you created a new process that was considered risky. What was the situation and what did you do?
We sometimes fail to consider new ideas because they seem unconventional or untested. Describe a time when you found yourself in a situation similar to this.
Discuss a time when your integrity was challenged. How did you handle it?
Tell about a specific time when you had to handle a tough problem which challenged fairness or ethical issues.
On occasion we are confronted by dishonesty in the workplace. Tell about such an occurrence and how you handled it.
Give examples of how you have acted with integrity in your job/work relationship.
Describe a time when you were asked to keep information confidential.
Think of a situation where you distrusted a co-worker/supervisor, resulting in tension between you. What steps did you take to improve the relationship?
If you can, tell about a time when your trustworthiness was challenged. How did you react/respond?
Trust requires personal accountability. Can you tell about a time when you chose to trust someone? What was the outcome?
What have you done to develop the skills of your staff?
Tell about a specific development plan that you created and carried out with one or more of your employees. What was the specific situation? What were the components of the development plan? What was the outcome?
Tell about a time when you had to take disciplinary action with someone you supervised.
Tell about a time when you had to tell a staff member that you were dissatisfied with his or her work.
Give an example of how you have been successful at empowering either a person or a group of people into accomplishing a task.
Tell about a time when you had to use your authority to get something done. Were there any negative consequences?
There are times when people need extra help. Give an example of when you were able to provide that support to a person with whom you worked
Give an example of a time when you helped a staff member accept change and make the necessary adjustments to move forward. What were the change/transition skills that you used?
It is important to maintain a positive attitude at work when you have other things on your mind. Give a specific example of when you were able to do that.
Keeping others informed of your progress/actions helps them feel comfortable. Tell your methods for keeping your supervisor advised of the status on projects.
Tell about a time when you took responsibility for an error and were held personally accountable.
We all face times when personal issues pull us away from work responsibilities. If possible, tell about a time when your dependability or attendance at work was challenged. How did you handle it and/or remain accountable or involved in work? How long did the situation last?
When you have been made aware of, or have discovered for yourself, a problem in your work performance, what was your course of action? Can you give an example?
What have you done to further your own professional development in the past 5 years?
Tell about a recent job or experience that you would describe as a real learning experience? What did you learn from the job or experience?
Tell about a time when your supervisor criticized your work. How did you respond?
Give an example of something you’ve done in previous jobs that demonstrate your willingness to work hard.
Give an example of a situation where others were intense but you were able to maintain your composure.
Tell about some demanding situations in which you managed to remain calm and composed.
There are times when we are placed under extreme pressure on the job. Tell about a time when you were under such pressure and how you handled it.
Tell about a time when you had to convince someone in authority about your ideas. How did it work out?
Describe a time when you were able to convince a skeptical or resistant customer to purchase a product or utilize your services.
Describe a situation where you were able to use persuasion to successfully convince someone to see things your way.
In selling an idea, it is sometimes useful to use metaphors, analogies, or stories to make your point. Give a recent example of when you were able to successfully do that.
Tell about your efforts to sell a new idea to your supervisor.
Tell about a time when you were able to successfully influence another person.
Tell about a specific instance in which you were able to encourage others to take a chance with a new idea or project.
Describe a situation in which you were able to positively influence the actions of others in a desired direction.
Tell about a time when you used your leadership ability to gain support for what initially had strong opposition.
Tell about a time when you used facts and reason to persuade someone to accept your recommendation.
Sometimes the only way to resolve a difference or conflict is through negotiation and compromise. Tell about a time when you were able to resolve a difficult situation by finding some common ground.
Sometimes we need to remain calm on the outside when we are really upset on the inside. Give an example of a time that this happened to you.
Describe a situation where you had a conflict with another individual, and how you dealt with it. What was the outcome? How do you feel about it?
Tell about a situation in which you had to separate the person from the issue when working to resolve issues.
Give an example of when you “went to the source” to address a conflict. Do you feel trust levels were improved as a result?
Describe a time when you facilitated a creative solution to a problem between two employees.
Tell about a recent success you had with an especially difficult employee/co-worker.
Thinking of the most difficult person you have had to deal with, describe an interaction that illustrates that difficulty. Tell about the last time you dealt with him/her. How did you handle the situation?
Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
Tell about a time when you confronted a difficult situation or person, when others who should have spoken up were hanging back.
Problems occur in almost all work relationships. Describe a time when you had to cope with the resentment or hostility of a subordinate or co-worker.
In periods of organizational changes, it is easy to worry about the future. Tell about a time when there was such concern at your job and how you dealt with it.
Some problems require developing a unique approach. Tell about a time when you were able to develop a different problem-solving approach.
There is more than 1 way to solve a problem. Give an example from your recent work experience that would illustrate this.
Describe a time in which you were faced with problems or stresses which tested your coping skills. What did you do?
Give an example of a problem which you faced on any job that you have had and tell how you went about solving it.
Tell about a time when you identified a potential problem and resolved the situation before it became serious.
Give a specific example of a time when you used good judgement and logic in solving a problem.
Tell about a time when you eliminated or avoided a potential problem before it happened.
Tell about a time when you influenced the outcome of a project by taking a leadership role.
Using a specific example of a project, tell how you kept those involved informed of the progress.
Tell about a time when you organized or planned an event that was very successful.
Tell about a time when you anticipated the future and made changes to current responsibilities/operations to meet future needs.
In your current or former position, what were your long and short-term goals?
How do you see your job relating to the overall goals of your organization?
Describe what steps/methods you have used to define/identify a vision for your unit/position.
Give an example of how you worked effectively with people to accomplish an important result.
Give an example of how you have been successful at empowering a group of people in accomplishing a task.
Describe a situation in which you had to arrive at a compromise or help others to compromise. What was your role? What steps did you take? What was the end result?
Please give your best example of working cooperatively as a team member to accomplish an important goal. What was the goal or objective? To what extent did you interact with others on this project?
Tell about the most difficult challenge you faced in trying to work cooperatively with someone who did not share the same ideas? What was your role in achieving the work objective? What was the long term impact on your ability to get things done while working with this person?
Gaining the cooperation of others can be difficult. Give a specific example when you had to do that.
Tell about a work experience where you had to work closely with others. How did it go? How did you overcome any difficulties?
What did you do in your last job to contribute toward a teamwork environment?
When working on a team project have you ever had an experience where there was strong disagreement among team members? What did you do?
Describe your leadership style and give an example of a situation when you successfully led a group.
Tell about a time that you had to work on a team that did not get along. What happened? What role did you take? What was the result?
Tell about a time when you were able to build team spirit in a time of low morale.
Tell about a time when you were able to gain commitment from others to really work as a team.
How have you recognized and rewarded a team player in the past? What was the situation?
Tell about a time when you made an intentional effort to get to know someone from another culture.
What have you done to further your knowledge/understanding about diversity? How have you demonstrated your learning?
Give examples of when your values and beliefs impacted your relationships with your co-workers.
What measures have you taken to make someone feel comfortable in an environment that was obviously uncomfortable with his or her presence?
What have you done to support diversity in your unit?
Tell about a time when you had to adapt to a wide variety of people by accepting/understanding their perspective.
Tell about a time that you successfully adapted to a culturally different environment.
Give a specific example of how you have helped create an environment where differences are valued, encouraged and supported.
Tell about a time when you were particularly perceptive regarding a person’s or group’s feelings and needs.
How have you reacted to conversations between co-workers that were clearly offensive to non-participants?
Tell about a time that you evaluated your own beliefs or opinions around issues of difference.